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Home > Building Expert Business Solutions with Zoho CRM: An indispensable guide to developing future-proof CRM solutions and growing your business exponentially

Building Expert Business Solutions with Zoho CRM: An indispensable guide to developing future-proof CRM solutions and growing your business exponentially


Book Informaton

Building Expert Business Solutions with Zoho CRM: An indispensable guide to developing future-proof CRM solutions and growing your business exponentially

Author

Dominic Harrington

Year of Publication

2021

Publisher

Packt Publishing

Pages

352

Language

en

ISBN

180056466X, 9781800564664

ARI Id

1673416099687


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Showing 1 to 20 of 206 entries
Chapters/HeadingsAuthor(s)PagesInfo
Section 1: Laying the Foundation
Chapter 1: The Foundation Modules – Understanding the Building Blocks of Success
Technical requirements
Exploring the need for a new CRM system
Understanding why CRM is more than just a sales and marketing tool
Marketing
Sales
Customer service
Customer success/account management
Operations
Finance
Supplier management and partner relationships
Defining key objectives and measures of success
Introducing the foundation modules – Leads, Deals, Accounts, and Contacts
Leads
Deals
Accounts
Contacts
Recapping on the foundation modules
Summary
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 206 entries
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