Chapter: IT Incident Management and Analysis Using Non-classical Logics

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Chapters/Headings	Author(s)	Pages	Info
Front Matter		I-XXII
Front Matter		1-1
Determination of Operating Parameters and Performance Analysis of Computer Networks with Paraconsistent Annotated Evidential Logic Eτ	Avelino Palma Pimenta Junior; Jair Minoro Abe; Genivaldo Carlos Silva	3-11
Logical Decision-Making Method Relating to Innovation Management	Nélio F. dos Reis; Priscila Facciolli S. L. Tavares; Cristina Oliveira; Jair Minoro Abe	12-19
IT Incident Management and Analysis Using Non-classical Logics	Priscila F. Tavaves; Liliam Sakamoto; Genivaldo Carlos Silva; Jair M. Abe; Avelino P. Pimenta Jr.	20-27
Hierarchical Clustering Based on Reports Generated by Scriptlattes	Wonder A. L. Alves; Saulo D. Santos; Pedro H. T. Schimit	28-35
Using Logic Concepts on Six Sigma	Caique Z. Kirilo; Jair M. Abe; Luiz Lozano; Renato H. Parreira; Eduardo P. Dacorso	36-42
Front Matter		43-43
A Method Towards Modelling and Analysis of Semantically-Enriched Reconfigurable Manufacturing Systems	Damiano Nunzio Arena; Dimitris Kiritsis	45-52
Formal Information Model for Representing Production Resources	Niko Siltala; Eeva Järvenpää; Minna Lanz	53-60
A Communication Procedure Between Tactical and Operational Levels in Spare Parts Supply Chains	Matheus Cardoso Pires; Enzo Morosini Frazzon; Ann-Kristin Cordes; Bernd Hellingrath	61-68
Digital Factories for Capability Modeling and Visualization	Farhad Ameri; Ramin Sabbagh	69-78
Learning Analytics Deployment at an University	Elisângela Mônaco de Moraes; Márcia Terra da Silva	79-85
Relationship Networks: Social Innovation and Earnings for Companies	Marcelo T. Okano; Oduvaldo Vendrametto; Marcelo Eloy Fernandes; Osmildo S. Dos Santos	86-95
Front Matter		97-97
Environmental Support for Dilution of Pollutants from Broiler Production and Aquaculture in Brazil	Silvia H. Bonilla; Helton R. O. Silva; Robson P. Faustino; Irenilza de Alencar Nääs; Nilsa Duarte	99-105
Water Usage Charge in Brazil: Emergy Donor-Side Approach for Calculating Water Costs	Helton R. O. Silva; Silvia H. Bonilla	106-112
Combining Genetic Algorithm with Constructive and Refinement Heuristics for Solving the Capacitated Vehicle Routing Problem	Stanley Jefferson de Araujo Lima; Renato Alessandro Rocha Santos; Sidnei Alves de Araujo; Pedro Henrique Triguis Schimit	113-121
Container Crane Controller with the Use of a NeuroFuzzy Network	Ricardo Pinto Ferreira; Andréa Martiniano; Arthur Ferreira; Marcio Romero; Renato Jose Sassi	122-129
Agility Challenges in Finnish Manufacturing Companies – Manufacturing Operations Management Viewpoint	Eeva Järvenpää; Minna Lanz; Eemeli Lammervo	130-137
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