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How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy |
Beatriz Muñoz-Seca
Springer International Publishing
How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
Manual
Authors

Beatriz Muñoz-Seca

ARI Id

1664395407149_1501857

Access

Not Available Free

Pages

269-338

DOI

10.1007/978-3-319-54786-2_18

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-319-54786-2_18

Table of Contents of Book
Showing 1 to 20 of 20 entries
Chapters/HeadingsAuthor(s)PagesInfo
Front Matter
i-xxv
A Scenario and the Fascinating World of Operations
Beatriz Muñoz-Seca
1-10
Basic Ideas Behind SPDM: A Unifying Model for Twenty-First-Century Operations
Beatriz Muñoz-Seca
11-19
The Promise, Essence and Flame Red
Beatriz Muñoz-Seca
21-32
You Have to Walk the Streets, Control Does Not Add Value
Beatriz Muñoz-Seca
33-49
Cost-Cutting Does Not Lead to Efficiency, but Efficiency Does Lead to Cost-Cutting
Beatriz Muñoz-Seca
51-70
The Main Thing Is Not Knowing What You Do Know, but Knowing What You DON’T
Beatriz Muñoz-Seca
71-91
We Work with Brainpower, Not Manpower
Beatriz Muñoz-Seca
93-108
Service Industrialization to Unlock Brainpower Capacity
Beatriz Muñoz-Seca
109-121
Converting Blocking Factors into Value-Adding Elements: Do Redesign the Service
Beatriz Muñoz-Seca
123-137
Making Ideas Happen
Beatriz Muñoz-Seca
139-164
One Thousand $1, 000 Improvements
Beatriz Muñoz-Seca
165-185
Quality Is a Corps de Ballet Dancer Cast as Prima Ballerina
Beatriz Muñoz-Seca
187-195
Have You Looked to See What Is in Your Refrigerator Yet?
Beatriz Muñoz-Seca
197-210
Everybody Happy? Happy People Are More Productive
Beatriz Muñoz-Seca
211-229
The Hallmark of Mediocre Managers Is Hiring People Worse Than They Are
Beatriz Muñoz-Seca
231-249
Asking the Right Question at the Right Time, Asking for Relevant Information: SPDM Express
Beatriz Muñoz-Seca
251-262
Epilogue
Beatriz Muñoz-Seca
263-267
Manual
Beatriz Muñoz-Seca
269-338
Back Matter
339-367
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 20 entries
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