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Home > Applied Computer Sciences in Engineering: Third Workshop on Engineering Applications, WEA 2016, Bogotá, Colombia, September 21-23, 2016, Revised Selected Papers > A Simulation Model to Improve Customer Service in an Information Security Company
Applied Computer Sciences in Engineering: Third Workshop on Engineering Applications, WEA 2016, Bogotá, Colombia, September 21-23, 2016, Revised Selected Papers |
Juan Carlos Figueroa-García; Eduyn Ramiro López-Santana; Roberto Ferro-Escobar
Springer International Publishing
Applied Computer Sciences in Engineering: Third Workshop on Engineering Applications, WEA 2016, Bogotá, Colombia, September 21-23, 2016, Revised Selected Papers
A Simulation Model to Improve Customer Service in an Information Security Company
Authors

Germán Andrés Méndez-Giraldo; Néstor David Rodriguez-Garzón; Pablo Cesar Aranda-Rivera

ARI Id

1664527106338_2058296

Access

Not Available Free

Pages

178-187

DOI

10.1007/978-3-319-50880-1_16

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-319-50880-1_16

Table of Contents of Book
Showing 1 to 20 of 43 entries
Chapters/HeadingsAuthor(s)PagesInfo
Front Matter
I-XIV
Front Matter
1-1
A Model for Knowledge Management in Software Industry
José Sergio Ruiz-Castilla; Yulia Ledeneva; Jair Cervantes; Adrián Trueba
3-14
PintArq: A Visualizer of Architectural Execution Flow for Component-Based Software Architectures
Jorge Alejandro Rico García; Henry Alberto Diosa
15-26
A Metaprocesses-Oriented Methodology Based on RAS (Software Assets Reuse)
Javier Darío Fernández; María V. Hurtado; José Luis Garrido; Manuel Noguera; John Freddy Duitama
27-38
User Experiences in Virtual Reality Environments Navigation Based on Simple Knowledge Organization Systems
David Martin-Moncunill; Paulo Alonso Gaona-García; Kevin Gordillo-Orjuela; Carlos Enrique Montenegro-Marin
39-49
Technological Mediations in the Educational Event of the Information and Knowledge Society: Training of Engineers
Claudio Gonzalez; Vanessa Nieto; José Lopez; Yesid Diaz
50-61
Front Matter
63-63
Induction of Rules Based on Similarity Relations for Imbalance Datasets. A Case of Study
Yaima Filiberto; Mabel Frias; Rafael Larrua; Rafael Bello
65-73
Price Direction Prediction on High Frequency Data Using Deep Belief Networks
Jaime Humberto Niño-Peña; Germán Jairo Hernández-Pérez
74-83
Search Techniques for Automated Proposal of Data Mining Schemes
Roman Neruda
84-90
Comparison Between Neuronal Networks and ANFIS for Wind Speed-Energy Forecasting
Helbert Espitia; Guzmán Díaz
91-102
Improving the Performance of Leaves Identification by Features Selection with Genetic Algorithms
Laura D. Jalili; Alfredo Morales; Jair Cervantes; José S. Ruiz-Castilla
103-114
Impact of Weight Initialization on Multilayer Perceptron Using Fuzzy Similarity Quality Measure
Lenniet Coello; Yumilka Fernández; Yaima Filiberto; Rafael Bello
115-122
A Genetic Optimized Cascade Multilevel Converter for Power Analysis
Jorge Luis Diaz-Rodriguez; Luis David Pabón-Fernández; Edison Andres Caicedo-Peñaranda; Aldo Pardo-G.
123-137
Front Matter
139-139
Proposal for a Hybrid Expert System and an Optimization Model for the Routing Problem in the Courier Services
William Camilo Rodríguez-Vásquez; Eduyn Ramiro López-Santana; Germán Andrés Méndez-Giraldo
141-152
Use of Simulation in a Service Desk of an Oilfield Services Company
Luisa Carabalí-Sánchez; Germán Andrés Méndez-Giraldo; Carlos Franco
153-164
Effects of Using Multimodal Transport over the Logistics Performance of the Food Chain of Uchuva
Javier Arturo Orjuela-Castro; David Andrés Sepulveda-Garcia; Ivan Danilo Ospina-Contreras
165-177
A Simulation Model to Improve Customer Service in an Information Security Company
Germán Andrés Méndez-Giraldo; Néstor David Rodriguez-Garzón; Pablo Cesar Aranda-Rivera
178-187
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 43 entries
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