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Home > Evolutionary Computation in Combinatorial Optimization: 10th European Conference, EvoCOP 2010, Istanbul, Turkey, April 7-9, 2010, Proceedings > A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call Centres
Evolutionary Computation in Combinatorial Optimization: 10th European Conference, EvoCOP 2010, Istanbul, Turkey, April 7-9, 2010, Proceedings |
Peter I. Cowling; Peter Merz
Springer Berlin Heidelberg
Evolutionary Computation in Combinatorial Optimization: 10th European Conference, EvoCOP 2010, Istanbul, Turkey, April 7-9, 2010, Proceedings
A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call Centres
Authors

David Millán-Ruiz; J. Ignacio Hidalgo

ARI Id

1664747455078_3053078

Access

Not Available Free

Pages

178-189

DOI

10.1007/978-3-642-12139-5_16

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-642-12139-5_16

Table of Contents of Book
Showing 1 to 20 of 26 entries
Chapters/HeadingsAuthor(s)PagesInfo
Front Matter
Dual Sequence Simulated Annealing with Round-Robin Approach for University Course Timetabling
Salwani Abdullah; Khalid Shaker; Barry McCollum; Paul McMullan
1-10
Heuristic and Exact Methods for the Discrete (r |p)-Centroid Problem
Ekaterina Alekseeva; Nina Kochetova; Yury Kochetov; Alexandr Plyasunov
11-22
On the Benefit of Sub-optimality within the Divide-and-Evolve Scheme
Jacques Bibai; Pierre Savéant; Marc Schoenauer; Vincent Vidal
23-34
A Real-Integer-Discrete-Coded Differential Evolution Algorithm: A Preliminary Study
Dilip Datta; José Rui Figueira
35-46
Fitness Distance Correlation and Search Space Analysis for Permutation Based Problems
Botond Draskoczy
47-58
A Genetic Algorithm to Minimize Chromatic Entropy
Greg Durrett; Muriel Médard; Una-May O’Reilly
59-70
Evolutionary Approaches to the Three-dimensional Multi-pipe Routing Problem: A Comparative Study Using Direct Encodings
Marcus Furuholmen; Kyrre Glette; Mats Hovin; Jim Torresen
71-82
A Tabu Search Heuristic for Point Coverage, Sink Location, and Data Routing in Wireless Sensor Networks
Evren Güney; İ. Kuban Altınel; Necati Aras; Cem Ersoy
83-94
Ant Colony Optimization for Tree Decompositions
Thomas Hammerl; Nysret Musliu
95-106
Iterated Local Search with Path Relinking for Solving Parallel Machines Scheduling Problem with Resource-Assignable Sequence Dependent Setup Times
Edmar Hell Kampke; José Elias Claudio Arroyo; André Gustavo Santos
107-118
Enhancing a Tabu Algorithm for Approximate Graph Matching by Using Similarity Measures
Segla Kpodjedo; Philippe Galinier; Giulio Antoniol
119-130
Characterizing Fault-Tolerance of Genetic Algorithms in Desktop Grid Systems
Daniel Lombraña González; Juan Luís Jiménez Laredo; Francisco Fernández de Vega; Juan Julián Merelo Guervós
131-142
The Office-Space-Allocation Problem in Strongly Hierarchized Organizations
Rui Lopes; Daniela Girimonte
143-153
A Study of Memetic Search with Multi-parent Combination for UBQP
Zhipeng Lü; Jin-Kao Hao; Fred Glover
154-165
Bicriteria Scheduling Problem on the Two-Machine Flowshop Using Simulated Annealing
Mohammad Mesgarpour; Nureddin Kirkavak; Hakan Ozaktas
166-177
A Memetic Algorithm for Workforce Distribution in Dynamic Multi-Skill Call Centres
David Millán-Ruiz; J. Ignacio Hidalgo
178-189
Geometric Generalization of the Nelder-Mead Algorithm
Alberto Moraglio; Colin G. Johnson
190-201
Guided Ejection Search for the Pickup and Delivery Problem with Time Windows
Yuichi Nagata; Shigenobu Kobayashi
202-213
An Evolutionary Algorithm Guided by Preferences Elicited According to the ELECTRE TRI Method Principles
Eunice Oliveira; Carlos Henggeler Antunes
214-225
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 26 entries
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