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Home > Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6. 11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings > Opportunities and Challenges of Using Web 2. 0 Technologies in Government
Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6. 11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings |
Yogesh K. Dwivedi; Matti Mäntymäki; M.N. Ravishankar; Marijn Janssen; Marc Clement; Emma L. Slade; Nripendra P. Rana; Salah Al-Sharhan; Antonis C. Simintiras
Springer International Publishing
Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6. 11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings
Opportunities and Challenges of Using Web 2. 0 Technologies in Government
Authors

Uthayasankar Sivarajah; Vishanth Weerakkody; Zahir Irani

ARI Id

1664813331862_3621628

Access

Not Available Free

Pages

594-606

DOI

10.1007/978-3-319-45234-0_53

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-319-45234-0_53

Table of Contents of Book
Showing 1 to 20 of 75 entries
Chapters/HeadingsAuthor(s)PagesInfo
Front Matter
I-XXIV
Front Matter
1-1
Social Media Strategies for Companies: A Comprehensive Framework
Bibian Ogbuji; Anastasia Papazafeiropoulou
3-14
Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry
Ton A. M. Spil; Robin Effing; Menno P. Both
15-30
Strategy Reformation? Materialization of Social Media in Telecom Industry
Shirumisha Kwayu; Banita Lal; Mumin Abubakre
31-41
Social Media or Social Business Networks?
Issam A. R. Moghrabi; Abdullah R. Al-Mohammed
42-52
The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals
Manoj Kumar Singh; Harish Kumar; M. P. Gupta; J. Madaan
53-58
The Power of Instagram in Building Small Businesses
Wassan Alkhowaiter
59-64
Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region
P. Salichos; D. Polemi; C. Douligeris; H. Qusa; Y. Elhallaq; G. Koukoulas
65-75
Front Matter
77-77
A Systematic Review of Extant Literature in Social Media in the Marketing Perspective
Ali Abdallah Alalwan; Nripendra P. Rana; Raed Algharabat; Ali Tarhini
79-89
Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media
Baomin Qi; Amit Mitra
90-104
The Impact of Social Media on Cause-Related Marketing Campaigns
Julian Bühler; Natalia Cwierz; Markus Bick
105-119
Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us”
Muge Elden; Sinem Yeygel Cakir; Ugur Bakir
120-127
The Impact of Brand Actions on Facebook on the Consumer Mind-Set
Anatoli Colicev; Peter O’Connor
128-133
Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty
Harri Jalonen; Jari Jussila
134-145
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart
Swaleha Peeroo; Martin Samy; Brian Jones
146-156
Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry
Aaron W. Baur; Johannes S. Henne; Markus Bick
157-172
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies
Ashish K. Rathore; Sakshi Shioramwar; P. Vigneswara Ilavarasan
173-182
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory
Boyang Zhang; Denis Kotkov; Jari Veijalainen; Alexander Semenov
183-192
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 75 entries
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