Chapter: Eskalationsmanagement in IT‐Projekten

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Home > Managementorientiertes IT-Controlling und IT-Governance > Eskalationsmanagement in IT‐Projekten

Managementorientiertes IT-Controlling und IT-Governance |

Stefan Helmke; Matthias Uebel

Springer Fachmedien Wiesbaden

Eskalationsmanagement in IT‐Projekten

Chapter Info

Authors

Stefan Helmke; Matthias Uebel

ARI Id

1664955406288_4221532

Access

Not Available Free

Pages

238-251

DOI

10.1007/978-3-8349-7055-8_16

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-8349-7055-8_16

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Chapters/Headings	Author(s)	Pages	Info
Front Matter		1-12
Leit‐ und Leistungsbild der IT	Stefan Helmke; Matthias Uebel	13-35
Effektives Key Account Management im IT‐Bereich	Stefan Helmke; Matthias Uebel	37-57
Demand‐ und Portfoliomanagement in der Konzern‐IT	Enrico Senger; Michael Nilles	59-69
Ausrichtung der IT‐Strategie im Kontext einer Serviceorientierung	Markus Groß	71-82
Eine Referenzmethode zur IT‐Leistungsverrechnung	Stefan Helmke; Nina Kurscheid; Matthias Uebel	83-100
Erfolgsfaktoren von IT‐Kennzahlensystemen	Stefan Helmke; Matthias Uebel	101-115
Gestaltung von IT‐Kennzahlensystemen	Stefan Helmke; Dörte Brinker; Matthias Uebel	117-134
Zeitgemäßes Kosten‐ und Leistungsmanagement für IT‐Organisationen	Ralf Droll	135-149
Unterstützungssysteme der Unternehmensführung	Roger Klahold	151-159
Einflussfaktoren und Ausgestaltungskonzepte von Steuerungsmechanismen bei Captive Shared Service Providern	Marc M. Zinkel	161-181
Change Management‐Aufgaben bei IT‐Roll Outs nach dem Go Live	Stefan Helmke; Rainer Frischkorn; Matthias Uebel	183-194
Alternativen für eine Change Management‐Organisation bei IT‐Roll Outs nach dem Go Live	Stefan Helmke; Rainer Frischkorn; Matthias Uebel	195-202
Informationssicherheit effektiv Ausrichten durch praktikable Regelwerke	Nils Dirks; Stefan Schemmer; Ralf Schumann	203-214
Kennzahlenbasierte Steuerung der Informationssicherheit in der Praxis	Svilen Ivanov; Ronny Scholz; Stefan Schemmer; Ralf Schumann	216-226
Praxislösungen zum sicheren Versand von E‐Mails	Stephan Wirth	227-236
Eskalationsmanagement in IT‐Projekten	Stefan Helmke; Matthias Uebel	238-251
Back Matter		251-262
Chapters/Headings	Author(s)	Pages	Info

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