Chapter: Perceptions of Value in Complaint Handling Service Encounters

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Home > Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference > Perceptions of Value in Complaint Handling Service Encounters

Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference |

Leroy Robinson; Jr.

Springer International Publishing

Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference

Perceptions of Value in Complaint Handling Service Encounters

Chapter Info

Authors

Thorsten Gruber; Isabelle Szmigin; Roediger Voss; Alexander Reppel

ARI Id

1665030114677_4536800

Access

Not Available Free

Pages

21-21

DOI

10.1007/978-3-319-10963-3_7

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-319-10963-3_7

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