Chapter: Social CRM: Tools and Functionalities

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Home > Social Customer Relationship Management: Fundamentals, Applications, Technologies > Social CRM: Tools and Functionalities

Social Customer Relationship Management: Fundamentals, Applications, Technologies |

Rainer Alt; Olaf Reinhold

Springer International Publishing

Social Customer Relationship Management: Fundamentals, Applications, Technologies

Social CRM: Tools and Functionalities

Chapter Info

Authors

Rainer Alt; Olaf Reinhold

ARI Id

1665209449001_5373467

Access

Not Available Free

Pages

57-80

DOI

10.1007/978-3-030-23343-3_3

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-030-23343-3_3

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