Chapter: AI, Public Service and Research Methodology

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Home > The Virtual Public Servant: Artificial Intelligence and Frontline Work > AI, Public Service and Research Methodology

The Virtual Public Servant: Artificial Intelligence and Frontline Work |

Stephen Jeffares

Springer International Publishing

The Virtual Public Servant: Artificial Intelligence and Frontline Work

AI, Public Service and Research Methodology

Chapter Info

Authors

Stephen Jeffares

ARI Id

1665290368090_5749363

Access

Not Available Free

Pages

43-66

DOI

10.1007/978-3-030-54084-5_3

Chapter URL

https://rd.springer.com/chapter/10.1007/978-3-030-54084-5_3

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Chapters/Headings	Author(s)	Pages	Info
Front Matter		i-xv
Artificial Intelligence and Frontline Public Service	Stephen Jeffares	1-18
Control, Cost, Convenience and Connection, Four Problems for AI and Public Service	Stephen Jeffares	19-41
AI, Public Service and Research Methodology	Stephen Jeffares	43-66
Position Closed: The Disappearance and Datafication of Face-to-Face Public Service	Stephen Jeffares	67-96
Can I Speak to a Human? Automating Remote Contact in Frontline Public Service	Stephen Jeffares	97-124
The Non-Public Encounter: Self-Service and the Ephemoralisation of Public Service	Stephen Jeffares	125-150
The Management of Social Media in Frontline Public Service	Stephen Jeffares	151-182
Robots and Virtual Agents in Frontline Public Service	Stephen Jeffares	183-210
The Virtual Public Servant Fantasy	Stephen Jeffares	211-230
The Virtual Public Servant: Three Futures. A Q-Study	Stephen Jeffares	231-261
Back Matter		263-274
Chapters/Headings	Author(s)	Pages	Info

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