Chapter: Mobile Access

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Usability in Government Systems |

Morgan Kaufmann

Usability in Government Systems

Mobile Access

Chapter Info

Authors

George Buchanan

ARI Id

1665548677631_17213277

Access

Not Available Free

Pages

205-215

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Chapters/Headings	Author(s)	Pages	Info
A Brief History of User Experience in Government Systems	Laura L. Downey; Sylvia Rosales
Public-Facing Systems
Introduction		17-19
Usability of Public Web Sites	Kathy Gill	21-40
Usability and Government 2. 0	Kate Walser	41-54
UX of Transactions	Caroline Jarrett	55-70
Privacy and the Citizen	Dianne Murray; Karen Renaud	71-89
Internal Systems
Introduction		91-93
Usability in Defense Systems	Mark T. Maybury	95-106
Emergency Response in Simulated Terrorist Attacks	Gitte Lindgaard; Cathy Dudek; Bruce Tsuji; Patrick Noonan; Livia Sumegi; Milica Stojmenovic	107-120
National Critical Infrastructures	Chris W. Johnson	121-132
Legislative Drafting Systems	Monica Palmirani; Fabio Vitali	133-151
UX Issues Common to Public and Internal Systems
Introduction		153-156
Content Strategy	Rahel Bailie	157-170
Plain Language in Government	Janice (Ginny) Redish; Susan Kleimann	171-189
Ensuring Accessibility for People with Disabilities	Jonathan Lazar; Brian Wentz	191-204
Mobile Access	George Buchanan	205-215
User Issues in Security	Karen Renaud	217-230
Chapters/Headings	Author(s)	Pages	Info

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