Chapter: Managing for Coproduction

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Home > Citizen, Customer, Partner: Engaging the Public in Public Management > Managing for Coproduction

Citizen, Customer, Partner: Engaging the Public in Public Management |

John Clayton Thomas

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Citizen, Customer, Partner: Engaging the Public in Public Management

Managing for Coproduction

Chapter Info

Authors

John Clayton Thomas

ARI Id

1665852749177_13943964

Access

Not Available Free

Pages

102-116

DOI

10.4324/9781315707013-9

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Chapters/Headings	Author(s)	Pages	Info
Introduction		1-30
Citizen, Customer, Partner, and Public Management	John Clayton Thomas	3-13
The Changing Place of the Public in Public Management	John Clayton Thomas	14-30
The Public as Customer		31-82
Providing Customer Service in Public Service	John Clayton Thomas	33-59
Learning About the Public&s; s Needs	John Clayton Thomas	60-82
The Public as Partner		83-116
Coproducing Public Services and Public Value	John Clayton Thomas	85-101
Managing for Coproduction	John Clayton Thomas	102-116
The Public as Citizen		117-194
When Is Public Involvement Desirable?	John Clayton Thomas	119-142
Engaging Representative Participation and Reaching Effective Decisions	John Clayton Thomas	144-167
Techniques for Involving the Public in Decision Making	John Clayton Thomas	168-194
Conclusions		195-214
Implications for Public Managers, the Public, and Democracy	John Clayton Thomas	197-214
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