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Handbook of Public Quality Management |
Ronald J. Stupak; Peter M. Leitner
Routledge
Handbook of Public Quality Management
TQM Apostles
Authors

Jerry Bowles; Joshua Hammond

ARI Id

1665983159306_14356257

Access

Not Available Free

Pages

40-43

DOI

10.4324/9780429271335-6

Table of Contents of Book
Showing 1 to 20 of 72 entries
Chapters/HeadingsAuthor(s)PagesInfo
Introduction
1-1
Quality Improvement
Ronald J. Stupak; Peter M. Leitner
2-7
Total Quality Management: Its Relationship to Administrative Theory and Organizational Behavior in the Public Sector
Rudolph H. Ehrenberg; Ronald J. Stupak
8-23
Cardiovascular Leaders Moving Beyond Logic: An Active Strategy for Advancing Cardiac Services
David S. Greisler; Ronald J. Stupak
24-38
Historical Development
39-39
TQM Apostles
Jerry Bowles; Joshua Hammond
40-43
William Edwards Deming: The Man
David S. Greisler
44-60
W. Edwards Deming&s; s Mentor and Others Who Made a Significant Impact on His Views During the 1920s and 1930s
Beth Blankenship; Peter B. Petersen
61-72
Origins of the Postwar Economic Success of Japan: Deming, Quality, and Contextual Realities
Peter M. Leitner
73-84
Theoretical Structure
87-87
Changing Concepts, Goals, and Methods in Improving Customer Service Quality
Albert C. Hyde
88-91
The Current State of Design Craft: Borrowing, Tinkering, and Problem Solving
David L. Weimer
93-109
Progress on the Journey to Total Quality Management: Using The Myers-Briggs Type Indicator and The Adjective Check List in Management Development
Bonnie G. Mani
110-134
Applications of Boundary Theory to Organizational and Interorganizational Culture
Alexis A. Hailey
135-147
Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy
Robert F. Durant; Laura A. Wilson
148-170
A Holistic Approach to Productivity
Thomas D. Lynch; Ronald C. Nyhan
171-178
Evaluating TQM: The Case for a Theory-Driven Approach
Laura A. Wilson; Robert F. Durant
179-193
Strategic Management and Total Quality Management: Challenges and Choices
Janet C. Vinzant; Douglas H. Vinzant
194-205
Quality Management and Organizational Culture
207-207
Symposium on Organizational Culture: Theory, Practice, and Cases
Ronald J. Stupak
208-211
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 72 entries
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