Chapter: Implementing Total Quality Management

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Home > Integrating Total Quality Management in a Library Setting > Implementing Total Quality Management

Integrating Total Quality Management in a Library Setting |

Susan Jurow; Susan Barnard

Routledge

Integrating Total Quality Management in a Library Setting

Implementing Total Quality Management

Chapter Info

Authors

Susan B. Barnard

ARI Id

1666136245122_14839804

Access

Open/Free Access

Pages

57-70

DOI

10.4324/9780203708101-6

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Chapters/Headings	Author(s)	Pages	Info
Intoduction	Susan Jurow; Susan B. Barnard	1-13
Library Approaches to Total Quality Management		15-70
TQM	D. Kaye Gapen; Queen Hampton; Sharon Schmitt	15-28
Organizational Development and TQM	Mary Elizabath Clack	29-43
Total Quality Management	Karyle S. Butcher	45-56
Implementing Total Quality Management	Susan B. Barnard	57-70
Implementing a Total Quality Management Program		71-126
Customer Service	Arlene Farber Sirkin	71-83
TQM Training	Tim Loney; Amie Bellefontaine	85-95
Problem Solving Teams in a Total Quality Management Environment	Constance F. Towler	97-112
Tools for Measuring and Improving Performance	Susan Jurow	113-126
Supporting Total Quality Management Efforts		127-155
Quality Reward and Awards	W. David Penniman	127-136
Creating Partnerships	Richard Lynch; Lois Bacon; Ted Barnes	137-155
Learning From the Experince of Others		157-190
Total Quality Management Initiatives in Higher Education	Maureen Sullivan; Jack A. Siggins	157-169
Total Quality Management	Robyn C. Frank	171-182
Total Quality Management in the Defense Fuel Supply Center	Eugene E. Matysek	183-190
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