Chapter: 6 Agility Through Standardization: A CRM/ERP Application

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Home > Strategic ERP Extension and Use > 6 Agility Through Standardization: A CRM/ERP Application

Strategic ERP Extension and Use |

Elliot Bendoly; F. Robert Jacobs

Stanford University Press

6 Agility Through Standardization: A CRM/ERP Application

Chapter Info

Authors

Thomas F. Gattiker; Daniel Chen; Dale L. Goodhue

ARI Id

1666927151211_8247996

Access

Not Available Free

Pages

DOI

10.1515/9780804767811-007

Chapter URL

https://www.degruyter.com/document/doi/10.1515/9780804767811-007/html

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Chapters/Headings	Author(s)	Pages	Info
Frontmatter		i
Contents		v
Contributors		vii
1 Introduction: Realizing the Epic Dream of ERP	Elliot Bendoly; F. Robert Jacobs	1
2 Strategy as a Critical Factor in Applied ERP Success	Sue Abdinnour-Helm; Cynthia Lengnick-Hall	13
3 The “New” Users: SMEs and the Mittelstand Experience	Tobias Schoenherr; M. A. Venkataramanan; Ashok Soni; Vincent A. Mabert; Ditmar Hilpert	36
4 Enterprise Applications: Building Best-of-Breed Systems	Vincent A. Mabert	52
5 Getting More Results from Enterprise Systems	Thomas H. Davenport; Jeanne G. Harris; Susan Cantrell	71
6 Agility Through Standardization: A CRM/ERP Application	Thomas F. Gattiker; Daniel Chen; Dale L. Goodhue	87
7 ERP-Driven Replenishment Strategies in Make-to-Order Settings	E. Powell Robinson Jr.; Funda Sahin	97
8 ERP as a Platform for Vendor Managed Inventory	Mohan V. Tatikonda; Carol V. Brown; Iris Vessey	108
9 IT-Supported Productivity: Paradoxes and Resolution in R&D	Daniel A. Joseph; John Ettlie	130
10 ERP as a Resource for Inter-Organizational Value Creation	Thomas E. Vollmann	140
11 Enabling ERP Through Auto-ID Technology	Edmund W. Schuster; David L. Brock; Stuart J. Allen	155
12 Auditing the System in Use: Value Beyond the Baseline	Joseph Sarkis; R. P. Sundarraj	172
13 The Path of the Enlightened Manager: Prescriptions for ERP Evolution	Loretta L. David; Elliot Bendoly	191
References		201
Index		215
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