Chapter: Case Study 1: 'Lucy': the barriers to accessing advice

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Home > Advising in Austerity: Reflections on Challenging Times for Advice Agencies > Case Study 1: 'Lucy': the barriers to accessing advice

Advising in Austerity: Reflections on Challenging Times for Advice Agencies |

Kirwan, Samuel

Bristol University Press

Advising in Austerity: Reflections on Challenging Times for Advice Agencies

Case Study 1: 'Lucy': the barriers to accessing advice

Chapter Info

Authors

Jennifer Harris

ARI Id

1668014972253_11819888

Access

Open/Free Access

Pages

17-22

PDF URL

https://muse.jhu.edu/pub/345/oa_edited_volume/chapter/2815216/pdf

Chapter URL

https://muse.jhu.edu/pub/345/oa_edited_volume/chapter/2815216

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Chapters/Headings	Author(s)	Pages	Info
Cover
Title, Copyright		i-ii
Contents		iii-iv
Notes on Contributors		v-viii
List of acronyms		ix-x
Introduction	Samuel Kirwan; John Clarke; Morag McDermont; Alison Kite	1-14
Part One
Introduction	John Clarke; Samuel Kirwan	15-16
Case Study 1: 'Lucy': the barriers to accessing advice	Jennifer Harris	17-22
A reflection on Case study one: the barriers to accessing advice	Sue Evans	23-28
1. Citizens Advice in austere times	Morag McDermont	29-42
2. The Advice Conundrum: How to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett	Gail Bowen-Huggett; Samuel Kirwan	43-52
3. The shift to digital advice and benefit services: implications for advice providers and their clients	Jennifer Harris	53-62
Part Two
Introduction	Morag McDermont	63-64
Case Study Two 'Laura': the effect of fees upon the Employment Tribunal process	Eleanor Kirk	65-68
A reflection on Case study two: Laura and the effect of fees	Michael Ford QC	69-78
4. The costs of justice: barriers and challenges to accessing the Employment Tribunal system	Nicole Busby	79-90
5. Justice and legal remedies in employment disputes: adviser and advisee perspectives	Eleanor Kirk	91-104
6. Precarity and 'austerity': employment disputes and inequalities	Adam Sales	105-112
Chapters/Headings	Author(s)	Pages	Info

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