Chapter: Making the Business Case for Managing Intellectual Capital

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Home > The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital > Making the Business Case for Managing Intellectual Capital

The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital |

Edna Pasher

John Wiley & Sons

The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

Making the Business Case for Managing Intellectual Capital

Chapter Info

Authors

Edna Pasher; Tuvya Ronen

ARI Id

1668256193642_20965468

Access

Not Available Free

Pages

15-33

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Chapters/Headings	Author(s)	Pages	Info
Front Matter		i-xvii
The Motivation toward Knowledge Management: Combining the Tactical with the Strategic	Edna Pasher; Tuvya Ronen	1-13
Making the Business Case for Managing Intellectual Capital	Edna Pasher; Tuvya Ronen	15-33
The Importance of Strategy in Knowledge Management	Edna Pasher; Tuvya Ronen	35-46
The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization	Edna Pasher; Tuvya Ronen	47-64
The Human Focus: Understanding and Managing Knowledge Workers	Edna Pasher; Tuvya Ronen	65-88
Managing Interactions for Knowledge Creation and Sharing	Edna Pasher; Tuvya Ronen	89-113
Capturing and Reusing Existing Knowledge	Edna Pasher; Tuvya Ronen	115-133
The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions	Edna Pasher; Tuvya Ronen	135-142
Measuring and Managing the Performance of Proper Knowledge Work	Edna Pasher; Tuvya Ronen	143-161
Innovating for a New Beginning	Edna Pasher; Tuvya Ronen	163-178
Conclusion: Implementing Knowledge Management—A Step-by-Step Process		179-185
Appendix: Defining Key Terms		187-190
Notes		191-196
Index		197-204
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