Chapter: Total Customer Solutions: Winning through Relationships

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Home > The Delta Project: Discovering New Sources of Profitability in a Networked Economy > Total Customer Solutions: Winning through Relationships

The Delta Project: Discovering New Sources of Profitability in a Networked Economy |

Arnoldo C. Hax; Dean L. Wilde

Palgrave Macmillan UK

The Delta Project: Discovering New Sources of Profitability in a Networked Economy

Total Customer Solutions: Winning through Relationships

Chapter Info

Authors

Arnoldo C. Hax; Dean L. Wilde II

ARI Id

1674219543820_102933

Access

Not Available Free

Pages

63-80

DOI

10.1057/9780230288089_5

Chapter URL

https://rd.springer.com/chapter/10.1057/9780230288089_5

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Chapters/Headings	Author(s)	Pages	Info
Front Matter		i-xxi
Prologue	Arnoldo C. Hax; Dean L. Wilde II	1-5
The Delta Model: The End of Conventional Wisdom	Arnoldo C. Hax; Dean L. Wilde II	7-26
The Triangle: Strategy Based upon Bonding	Arnoldo C. Hax; Dean L. Wilde II	27-49
The Best Product: Winning through Costs and Features	Arnoldo C. Hax; Dean L. Wilde II	50-62
Total Customer Solutions: Winning through Relationships	Arnoldo C. Hax; Dean L. Wilde II	63-80
System Lock-In: Winning through Complementors	Arnoldo C. Hax; Dean L. Wilde II	81-104
Creating a Strategic Agenda: The Case of Motorola Semiconductor	Arnoldo C. Hax; Dean L. Wilde II	105-119
Execution is not the Problem: Aligning Execution with Strategy Is!	Arnoldo C. Hax; Dean L. Wilde II	120-142
Delta. com: Reinterpreting the Internet Industry	Arnoldo C. Hax; Dean L. Wilde II	143-174
Measuring Success: Aligning Strategy, Processes and Metrics	Arnoldo C. Hax; Dean L. Wilde II	175-191
Managing by Averages Leads to Below Average Performance: The Need for Granular Metrics	Arnoldo C. Hax; Dean L. Wilde II	192-224
The Restructuring of the Electric Utility industry: Applying the Delta Model to an Industry in Transition	Arnoldo C. Hax; Dean L. Wilde II	225-250
Toward a Unified Framework of Strategy	Arnoldo C. Hax; Dean L. Wilde II	251-268
Back Matter		269-278
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