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Home > Perspectives in Operations Management: Essays in Honor of Elwood S. Buffa > Service Quality Deployment: Quality Service by Design
Perspectives in Operations Management: Essays in Honor of Elwood S. Buffa |
Rakesh K. Sarin
Springer US
Perspectives in Operations Management: Essays in Honor of Elwood S. Buffa
Service Quality Deployment: Quality Service by Design
Authors

Ravi S. Behara; Richard B. Chase

ARI Id

1674219710103_2662376

Access

Not Available Free

Pages

87-99

DOI

10.1007/978-1-4615-3166-1_5

Chapter URL

https://rd.springer.com/chapter/10.1007/978-1-4615-3166-1_5

Table of Contents of Book
Showing 1 to 20 of 31 entries
Chapters/HeadingsAuthor(s)PagesInfo
Front Matter
i-xviii
Front Matter
1-1
Creating Value Through Operations: The Legacy of Elwood S. Buffa
Morris A. Cohen; Paul R. Kleindorfer
3-21
Modelling in Support of Continuous Improvements Towards Achieving World Class Operations
Edward A. Silver
23-44
Design for Supply Chain Management: Concepts and Examples
Hau L. Lee
45-65
Competing Through Quality: Perspectives and Research Directions
Herbert Moskowitz
67-86
Service Quality Deployment: Quality Service by Design
Ravi S. Behara; Richard B. Chase
87-99
Strategic Role of Information in Services
James A. Fitzsimmons
101-113
Front Matter
115-115
The Manufacturing/Marketing Interface: Critical Strategic and Tactical Linkages
Warren H. Hausman; David B. Montgomery
117-131
Linking Technology and Business Strategies: A Methodological Approach and an Illustration
Arnoldo C. Hax; Manuel No
133-155
Standardization and the Strategic Management of Technology
Richard S. Rosenbloom
157-167
Research in Manufacturing Strategy: A Cross-Functional Perspective
Uday S. Karmarkar
169-188
A Decision Analysis Approach for Coordinating Design, Manufacturing and Marketing in New Product Decisions
Rakesh K. Sarin
189-208
Front Matter
209-209
Multi-Product Co-Production in Manufacturing and Services
Gabriel R. Bitran; Sriram Dasu; Stephen M. Gilbert
211-228
Stockless and Fast Production: Review and Research Agenda
L. Joseph Thomas
229-247
Mathematical Models of Retailer Inventory Systems: A Review
Steven Nahmias; Stephen A. Smith
249-278
Recent Advances in Production and Distribution Management
A. Federgruen
279-299
Performance Management Issues in Flexible Manufacturing Systems: An Analytic Perspective
Abraham Seidmann
301-320
Chapters/HeadingsAuthor(s)PagesInfo
Showing 1 to 20 of 31 entries
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