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  Chapters by Kongstvedt, Peter R. Chapters by James S. Slubowski.Ch. 21.Claims and Benefits Administration /Robin L. McElfatrick and Robert S. Eichler.Ch. 22.Member Services and Consumer Affairs /Peter R. Kongstvedt.Ch. 23.Sales and Marketing in Managed Health Care Plans: The Process of Distribution /Gail Marcus and John C. Thomson.Ch. 24.The Employer's View of Managed Health Care: Show me the Value /Michael J. Taylor.Ch. 25.The Impact of Consumerism on Managed Health Care /Jacqueline A. Lutz and Hindy J. Shaman.Ch. 26.Accreditation and Performance Measurement Programs for Managed Care Organizations /Margaret E. O'Kane.Ch. 27.Common Operational Problems in Managed Health Care Plans /Peter R. Kongstvedt.Ch. 28.Operational Finance and Budgeting /Dale F. Harding.Ch. 29.Underwriting and Rating Functions Common to Most Markets /Stephen M. Cigich and Michael G. Sturm

  Books by Kongstvedt, Peter R. Books by James S. Slubowski.Ch. 21.Claims and Benefits Administration /Robin L. McElfatrick and Robert S. Eichler.Ch. 22.Member Services and Consumer Affairs /Peter R. Kongstvedt.Ch. 23.Sales and Marketing in Managed Health Care Plans: The Process of Distribution /Gail Marcus and John C. Thomson.Ch. 24.The Employer's View of Managed Health Care: Show me the Value /Michael J. Taylor.Ch. 25.The Impact of Consumerism on Managed Health Care /Jacqueline A. Lutz and Hindy J. Shaman.Ch. 26.Accreditation and Performance Measurement Programs for Managed Care Organizations /Margaret E. O'Kane.Ch. 27.Common Operational Problems in Managed Health Care Plans /Peter R. Kongstvedt.Ch. 28.Operational Finance and Budgeting /Dale F. Harding.Ch. 29.Underwriting and Rating Functions Common to Most Markets /Stephen M. Cigich and Michael G. Sturm

  Articles by Kongstvedt, Peter R. Articles by James S. Slubowski.Ch. 21.Claims and Benefits Administration /Robin L. McElfatrick and Robert S. Eichler.Ch. 22.Member Services and Consumer Affairs /Peter R. Kongstvedt.Ch. 23.Sales and Marketing in Managed Health Care Plans: The Process of Distribution /Gail Marcus and John C. Thomson.Ch. 24.The Employer's View of Managed Health Care: Show me the Value /Michael J. Taylor.Ch. 25.The Impact of Consumerism on Managed Health Care /Jacqueline A. Lutz and Hindy J. Shaman.Ch. 26.Accreditation and Performance Measurement Programs for Managed Care Organizations /Margaret E. O'Kane.Ch. 27.Common Operational Problems in Managed Health Care Plans /Peter R. Kongstvedt.Ch. 28.Operational Finance and Budgeting /Dale F. Harding.Ch. 29.Underwriting and Rating Functions Common to Most Markets /Stephen M. Cigich and Michael G. Sturm

  Headings by Kongstvedt, Peter R. Headings by James S. Slubowski.Ch. 21.Claims and Benefits Administration /Robin L. McElfatrick and Robert S. Eichler.Ch. 22.Member Services and Consumer Affairs /Peter R. Kongstvedt.Ch. 23.Sales and Marketing in Managed Health Care Plans: The Process of Distribution /Gail Marcus and John C. Thomson.Ch. 24.The Employer's View of Managed Health Care: Show me the Value /Michael J. Taylor.Ch. 25.The Impact of Consumerism on Managed Health Care /Jacqueline A. Lutz and Hindy J. Shaman.Ch. 26.Accreditation and Performance Measurement Programs for Managed Care Organizations /Margaret E. O'Kane.Ch. 27.Common Operational Problems in Managed Health Care Plans /Peter R. Kongstvedt.Ch. 28.Operational Finance and Budgeting /Dale F. Harding.Ch. 29.Underwriting and Rating Functions Common to Most Markets /Stephen M. Cigich and Michael G. Sturm

  Thesis by Kongstvedt, Peter R. Thesis by James S. Slubowski.Ch. 21.Claims and Benefits Administration /Robin L. McElfatrick and Robert S. Eichler.Ch. 22.Member Services and Consumer Affairs /Peter R. Kongstvedt.Ch. 23.Sales and Marketing in Managed Health Care Plans: The Process of Distribution /Gail Marcus and John C. Thomson.Ch. 24.The Employer's View of Managed Health Care: Show me the Value /Michael J. Taylor.Ch. 25.The Impact of Consumerism on Managed Health Care /Jacqueline A. Lutz and Hindy J. Shaman.Ch. 26.Accreditation and Performance Measurement Programs for Managed Care Organizations /Margaret E. O'Kane.Ch. 27.Common Operational Problems in Managed Health Care Plans /Peter R. Kongstvedt.Ch. 28.Operational Finance and Budgeting /Dale F. Harding.Ch. 29.Underwriting and Rating Functions Common to Most Markets /Stephen M. Cigich and Michael G. Sturm