"Beverley Sparks" appeared in Books and Chapters

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Book	Author(s)	Year	Publisher
Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Service	Beverley Sparks	Encyclopedia of Tourism	Jafar Jafari; Honggen Xiao	1st ed. 2016	Springer International Publishing
Service, tourism	Beverley Sparks	Encyclopedia of Tourism	Jafar Jafari; Honggen Xiao	0th ed. 2020	Springer International Publishing
The service encounter Beverley Sparks	Beverley Sparks; Karin Weber	Handbook of hospitality operations and IT	Peter Jones	2008	Routledge
The Development and Preliminary Validation of a Service Locus of Control Scale	Graham L. Bradley; Beverley A. Sparks	Proceedings of the 1997 World Marketing Congress	Samsinar MD Sidin; Ajay K. Manrai	2015	Springer International Publishing
Concepts of Tourism, Hospitality, and Leisure Services	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Unique Characteristics of Tourism, Hospitality, and Leisure Services	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Service Quality Concepts and Dimensions Pertinent to Tourism, Hospitality, and Leisure Services	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Service Quality	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Understanding the Role of the Service Encounter in Tourism, Hospitality, and Leisure Services	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Competitive Advantages of Service Quality in Hospitality, Tourism, and Leisure Services	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Approaches to Enhance Service Quality Orientation in the United Kingdom: The Role of the Public Sector	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Service Quality Monitoring and Feedback Systems	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Measuring Service Quality and Customer Satisfaction	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Managing Service Failure Through Recovery	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Empowering Service Personnel to Deliver Quality Service	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Service Guarantee: An Organization&s; s Blueprint for Assisting the Delivery of Superior Service	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Managing and Marketing Internal and External Relationships	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Cross-Cultural Issues in Service Quality	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Technology and Its Impact on Service Quality	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 20 of 24 entries