"Heen, Sheila," appeared in Books and Chapters

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"Heen, Sheila," appeared in Books and Chapters

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Book	Author(s)	Year	Publisher
Thanks for the feedback: the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)	Heen, Sheila; Stone, Douglas	2015;2014	Penguin Group US
Difficult conversations: how to discuss what matters most /	Stone, Douglas,; Heen, Sheila,; Patton, Bruce,	c2010.	Penguin Books,
Difficult Conversations: How to Discuss what Matters Most	Douglas Stone; Bruce Patton; Sheila Heen; Roger Drummer Fisher	April 3, 2000	Penguin (Non-Classics)
Difficult conversations: how to discuss what matters most	Douglas Stone; Bruce Patton; Sheila Heen; Roger Drummer Fisher	1999	Viking
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
"I see a pattern here and the pattern is you": personality & dispute resolution	Sheila Heen; John Richardson	The handbook of dispute resolution	Michael L. Moffitt	2005	Jossey-Bass
Bone chips to dinosaurs: perceptions, stories, and conflict	Douglas Stone; Sheila Heen	The handbook of dispute resolution	Michael L. Moffitt	2005	Jossey-Bass
Perceptions and stories	Sheila Heen and Douglas Stone	The negotiator's desk reference /	Honeyman, Christopher,; Schneider, Andrea Kupfer,
Chapter	Author(s)	Book	Book Authors	Year	Publisher

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