"Janet R. McColl-Kennedy" appeared in Books and Chapters

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"Janet R. McColl-Kennedy" appeared in Books and Chapters

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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Customer Satisfaction, Assessment, Intentions and Outcome Behaviors of Dyadic Service Encounters: A Conceyfual Model	Janet R. McColl-Kennedy	Proceedings of the 1998 Academy of Marketing Science (AMS) Annual Conference	John B. Ford; Earl D. Honeycutt; Jr.	2015	Springer International Publishing
From Whence to Where in Service Science: A Perspective on the Field	Janet R. McColl-Kennedy	Handbook of Service Science, Volume II	Paul P. Maglio; Cheryl A. Kieliszewski; James C. Spohrer; Kelly Lyons; Lia Patrício; Yuriko Sawatani	1st ed. 2019	Springer International Publishing
Measuring and Managing Customer Experience (CX): What Works and What Doesn’t	Janet R. McColl-Kennedy; Mohamed Zaki	The Palgrave Handbook of Service Management	Bo Edvardsson; Bård Tronvoll	1st ed. 2022	Springer International Publishing
Validating a Measure of External Search Across Service Settings	Janet R. McColl-Kennedy; Richard E. Fetter Jr.	Proceedings of the 1997 Academy of Marketing Science (AMS) Annual Conference	Elizabeth J. Wilson; Joseph F. Hair; Jr.	2015	Springer International Publishing
Revised Personal Involvement Inventory for Services	Janet R. McColl-Kennedy; Richard Fetter; Lee D. Dahringer	Proceedings of the 1995 World Marketing Congress	K. Grant; I. Walker	2015	Springer International Publishing
9 - Best-worst scaling: an alternative to ratings data	Geoffrey N. Soutar; Jillian C. Sweeney; Janet R. McColl-Kennedy	Best-Worst Scaling: Theory, Methods and Applications	Jordan J. Louviere; Terry N. Flynn; A. A. J. Marley	2015-09	Cambridge University Press
1. Australia	Janet R. McColl-Kennedy, Sharyn Rundle-Thiele and Steve Ward	Handbook of markets and economies: East Asia, Southeast Asia, Australia, New Zealand /	Pecotich, Anthony.; Shultz, Clifford J.	c2006.	M.E. Sharpe,
Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters	Graham L. Bradley; Janet R. McColl-Kennedy; Beverley A. Sparks; Nerina L. Jimmieson; Dieter Zapf	Emotions and organizational dynamism	W. J. Zerbe; Charmine E. J. Ha rtel; Neal M. Ashkanasy	2010	Emerald
Contributors	Mina Alikani; Renate Barber; Christian Becker; Jane Chan; Tim Child; Jacques Cohen; Lorraine Corfield; Kevin Coward; Jo Craig; Janet Currie; Farah El-Sadi; Kornelia Ewald; Elpida Fragouli; Joaquin Gadea; Richard Gardner; Gustavo German; Ingrid Granne; Andy Greenfield; Tracey Griffiths; Geraldine Hartshorne; William V. Holt; Aysha Itani; Paul R V Johnson; Celine Jones; Junaid Kashir; Stephen Kennedy; James Lawford Davies; Janelle Luk; Enda McVeigh; Janis Meek; Jane M. Morrell; Anas Nader; John Parrington; Pasquale Patrizio; Caroline Ross; Autumn Rowan-Hull; Ian Sargent; Bianka Seres; Alison Shaw; Shankar Srinivas; Alan R Thornhill; Karen Turner; Nicolas Vulliemoz; Tomoko Watanabe; Dagan Wells; Suzannah A Williams	Textbook of Clinical Embryology	Kevin Coward; Dagan Wells	2013-10	Cambridge University Press
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 9 of 9 entries

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