"William C. Johnson, Art Weinstein" appeared in Books and Chapters

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Book	Author(s)	Year	Publisher
Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Superior Customer Value in the New Economy: Concepts and Cases, Second Edition	William C. Johnson, Art Weinstein	2004	CRC Press
Designing and delivering superior customer value: concepts, cases, and applications /	Weinstein, Art.; Johnson, William C.	[1999], ©1999.	St. Lucie Press,
Boook	Author(s)	Year	Publisher

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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Customers Want Top Value	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Being Customer Oriented	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Process and Customer Value	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Defining and Refining the Value Proposition	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Defining and Managing Service Quality	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Communicating Value Through Price	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Strategies for Adding and Promoting Value	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Maximizing Value Through Retention Marketing	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Creating Value Through Customer and Supplier Relationships	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Analyzing Business Cases: The Customer Value Funnel Approach*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
AAA Motor Club – Responding to Change*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Ethyl Corporation — Becoming Customer-Oriented*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Glaxo Wellcome, Inc. — Internal Marketing Leads to Customer Responsiveness*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
The Grateful Dead — Customer Loyalty and Service Quality*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Harrah’s Entertainment — Brand Building*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
International Food Ingredients Supplier — Customer Value Analysis*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Larry Bird’s Home Court — Brand Repositioning*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Motorola — Supply Chain Management*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Nantucket Nectars — Perceived Quality*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
National Association of Small Business Owners — Customer Retention*	Art Weinstein; William C. Johnson	Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications	Art Weinstein; William C. Johnson	1999	Routledge
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 20 of 33 entries