"Measuring Service Quality and Customer Satisfaction"

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Book	Author(s)	Year	Publisher
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality	Evangelos Grigoroudis; Yannis Siskos	2010	Springer US
Measuring customer satisfaction	Richard F. Gerson	1993	Crisp Publications;Crisp Learning
Measuring Customer Service Effectiveness	Sarah Cook	2004	Routledge
Quality customer service	William B. Martin	1993	Crisp Publications
Delivering satisfaction and service quality: a customer-based approach for libraries	Hernon, Peter.; Peter Hernon; John R. Whitman	2001	American Library Association
Monitoring, measuring, and managing customer service	Gary S. Goodman	2000	Jossey-Bass
Measuring customer satisfaction: development and use of questionnaires	Bob E. Hayes	1992	ASQC Quality Press
Inspired Customer Service: Strategies for Quality Customer Service	David Clutterbuck; Colin G. Armistead; David Clutterbuck	December 1993	Kogan Page
Customer satisfaction through total quality assurance	Robert W. Grenier	1988	Hitchcock Pub. Co.
Quality: total customer service	Lynda King Taylor	1993	CenturyBusiness
Measuring customer satisfaction: hot buttons and other measurement issues	James H. Myers	1999	American Marketing Association
Measuring and managing customer satisfaction: going for the gold	Sheila Kessler	1996	ASQC Quality Press
Tourist Customer Service Satisfaction: An Encounter Approach	Francis Noe; Muzaffer Uysal; Vincent Magnini	2010	Routledge
Customer Service: Career Success through Customer Satisfaction (NetEffect Series) (2nd Edition)	Paul R. Timm	January 15, 2001	Prentice Hall
Delivering and measuring customer service: this isn't rocket surgery!	Richard D. Hanks	2008	Duff Road Endeavors
Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty	Michael D. Johnson; Andreas Herrmann; Frank Huber; Anders Gustafsson	1997	Gabler Verlag
Delivering quality service: balancing customer perceptions and expectations	Valarie A. Zeithaml	1990	Free Press;Collier Macmillan
Measuring employee satisfaction	Ingrid Goovaerts	2008	Management Books 2000
Customer satisfaction guaranteed: a new approach to customer service, bedside manner, and relationship ease	Robert C. Kausen	1988	Life Education
The service factor: leveraging customer satisfaction in small business	Tom Borg	1991	Willcockson & Antoinette Pub.
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Measuring Service Quality and Customer Satisfaction	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Customer satisfaction and service quality		Strategic sport marketing /	Shilbury, David,; Westerbeek, Hans,; Quick, Shayne,; Funk, Daniel C.; Karg, Adam,		Taylor & Francis Group
• Customer Satisfaction And Service Quality		Distance Education An Assessment of Student Satisfaction at Jigdan College, Addis Ababa, Ethiopia	Derese Simegnew; Baye Muluye	2019	Exceller Open
Service quality and customer satisfaction		Service quality: research perspectives	Benjamin Schneider; Susan S. (Schoenberger) White	2004	Sage Publications
How are Service Firms Measuring and Managing Service Quality/Customer Satisfaction?	Carol C. Bienstock; John T. Mentzer; Kenneth B. Kahn	Proceedings of the 1996 Academy of Marketing Science (AMS) Annual Conference	Elizabeth J. Wilson; Joseph F. Hair; Jr.	2015	Springer International Publishing
Measuring customer satisfaction		Managing Markets and Customers: Management Extra	Elearn	2006	Pergamon Flexible Learning
Measuring Customer Satisfaction		Automotive Service Management: Principles into Practice	Andrew Rezin	2008	Pearson
Measuring Customer Satisfaction		Operations management	Roberta S. Russell; Bernard Taylor	2011	Wiley
• Measuring Customer Satisfaction		Distance Education An Assessment of Student Satisfaction at Jigdan College, Addis Ababa, Ethiopia	Derese Simegnew; Baye Muluye	2019	Exceller Open
Measuring customer satisfaction		Limited service restaurant trends, 1998.	National Restaurant Association (U.S.)	1998	National Restaurant Association
Measuring customer satisfaction		Quality and performance improvement in healthcare: a tool for programmed learning	Patricia Shaw	2010	American Health Information Management Association
Measuring Customer Satisfaction		Services Marketing: Concepts, Strategies, & Cases, 4th Edition	K. Douglas Hoffman, John E.G. Bateson	2010	South-Western College Pub
Measuring customer satisfaction		Armstrong's Handbook of Management and Leadership: A Guide to Managing Results	Michael Armstrong	2009	Kogan Page
Perceptions of service quality and customer satisfaction	Daniel C Funk; Kostas Alexandris; Heath McDonald	Sport Consumer Behaviour: Marketing Strategies	Daniel C Funk; Kostas Alexandris; Heath McDonald	2022	Routledge
Customer Satisfaction and Quality	John Garside	Plan to Win: A Definitive Guide to Business Processes	John Garside	1998	Palgrave Macmillan UK
Quality and Customer Satisfaction		Tourism: the business of hospitality and travel	Pearson Education.; Cook, Roy A.; Hsu, Cathy H. C.; Taylor, Lorraine L	2017;2018	Pearson Education
Customer satisfaction and quality		The Business of Sport Management	John Beech, Simon Chadwick	2013	Pearson
Measuring Customer Satisfaction and Customer Loyalty	Sebastian Hohenberg; Wayne Taylor	Handbook of Market Research	Christian Homburg; Martin Klarmann; Arnd Vomberg	1st ed. 2022	Springer International Publishing
Measuring Customer Satisfaction and Customer Loyalty	Sebastian Hohenberg; Wayne Taylor	Handbook of Market Research	Christian Homburg; Martin Klarmann; Arnd Vomberg	0th ed. 2020	Springer International Publishing
Measuring customer satisfaction/customer value		Marketing Management: A relationship approach	Svend Hollensen	2019	Pearson
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 20 of 100 entries

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