"Measuring customer satisfaction" - similar Books and Chapters

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Book	Author(s)	Year	Publisher
Measuring customer satisfaction	Richard F. Gerson	1993	Crisp Publications;Crisp Learning
Measuring customer satisfaction: development and use of questionnaires	Bob E. Hayes	1992	ASQC Quality Press
Measuring customer satisfaction: hot buttons and other measurement issues	James H. Myers	1999	American Marketing Association
Measuring and managing customer satisfaction: going for the gold	Sheila Kessler	1996	ASQC Quality Press
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality	Evangelos Grigoroudis; Yannis Siskos	2010	Springer US
Measuring employee satisfaction	Ingrid Goovaerts	2008	Management Books 2000
Measuring Customer Service Effectiveness	Sarah Cook	2004	Routledge
Measuring customer satisfaction of depot maintenance: an analysis of customer satisfaction of F/A-18 maintenance at Naval Aviation Depot North Island,CA	Brian A. Forsyth	1997	Naval Postgraduate School;Available from National Technical Information Service
How to Measure Customer Satisfaction	Nigel Hill; John Brierley	2003	Routledge
In charge of customer satisfaction	Roger Cartwright	1997	Blackwell Publishers
AMA handbook for customer satisfaction	Alan F. Dutka	1994	American Marketing Association;NTC Business Books
Measuring and improving patient satisfaction /	Shelton, Patrick J.	2000.	Aspen Publishers,
Measuring and managing patient satisfaction	Steven R. Steiber	1990	American Hospital Pub.
Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods	Bob E. Hayes	2008	ASQ Quality Press
Crisp Customer Satisfaction Third Edition Crisp Customer Satisfaction Third Edition Crisp FiftyMinute Books Paperback	Dru Scott	2000	Axzo Press
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships	Daniel Lafrenière	2019	Routledge
Customer satisfaction through total quality assurance	Robert W. Grenier	1988	Hitchcock Pub. Co.
101 Ways to Boost Customer Satisfaction	Timothy R.V. Foster	October 30, 1997	Kogan Page Ltd
Business Process Mapping: Improving Customer Satisfaction		December 21, 2001	Wiley
BLM public room customer satisfaction survey	Wendy W. Spencer	1991	Bureau of Land Management]
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Measuring customer satisfaction		Managing Markets and Customers: Management Extra	Elearn	2006	Pergamon Flexible Learning
Measuring Customer Satisfaction		Automotive Service Management: Principles into Practice	Andrew Rezin	2008	Pearson
Measuring Customer Satisfaction		Operations management	Roberta S. Russell; Bernard Taylor	2011	Wiley
• Measuring Customer Satisfaction		Distance Education An Assessment of Student Satisfaction at Jigdan College, Addis Ababa, Ethiopia	Derese Simegnew; Baye Muluye	2019	Exceller Open
Measuring customer satisfaction		Limited service restaurant trends, 1998.	National Restaurant Association (U.S.)	1998	National Restaurant Association
Measuring customer satisfaction		Quality and performance improvement in healthcare: a tool for programmed learning	Patricia Shaw	2010	American Health Information Management Association
Measuring Customer Satisfaction		Services Marketing: Concepts, Strategies, & Cases, 4th Edition	K. Douglas Hoffman, John E.G. Bateson	2010	South-Western College Pub
Measuring customer satisfaction		Armstrong's Handbook of Management and Leadership: A Guide to Managing Results	Michael Armstrong	2009	Kogan Page
Measuring customer satisfaction/customer value		Marketing Management: A relationship approach	Svend Hollensen	2019	Pearson
Measuring Customer Satisfaction and Customer Loyalty	Sebastian Hohenberg; Wayne Taylor	Handbook of Market Research	Christian Homburg; Martin Klarmann; Arnd Vomberg	1st ed. 2022	Springer International Publishing
Measuring Customer Satisfaction and Customer Loyalty	Sebastian Hohenberg; Wayne Taylor	Handbook of Market Research	Christian Homburg; Martin Klarmann; Arnd Vomberg	0th ed. 2020	Springer International Publishing
Measuring Customer Satisfaction and Value	Mark Graham Brown	Keeping Score: Using the Right Metrics to Drive World-Class Performance	Mark Graham Brown	1996	Routledge
Measuring Customer Satisfaction and Engagement		Managing for Quality and Performance Excellence	James R. Evans, William M. Lindsay	2019	Cengage Learning
Measuring and Driving Customer Satisfaction		Services Marketing: People, Technology, Strategy	Jochen Wirtz, Christopher Lovelock	2021	World Scientific Publishing Company
Ch. 6. Measuring Customer Satisfaction	Kate Macintyre and Carolyn Cable Kleman	Continuous quality improvement in health care: theory, implementation and applications /	McLaughlin, Curtis P.; Kaluzny, Arnold D.	1994.	Aspen Publishers, Inc.,
Measuring Service Quality and Customer Satisfaction	Connie Mok; Beverley Sparks; Jay Kadampully	Service Quality Management in Hospitality, Tourism, and Leisure	Connie Mok; Beverley Sparks; Jay Kadampully	2001	Routledge
Customer Satisfaction: Measuring and Improving It		Cost Accounting For Dummies (For Dummies (Business & Personal Finance))	Kenneth W. Boyd	2022	For Dummies
138 Measuring and monitoring customer satisfaction		Marketing Strategy and Competitive Positioning	Hooley, Graham; Piercy, Nigel; Nicoulaud, Brigitte; Rudd, John	2017	Pearson
Technical Note 4 Measuring customer satisfaction		Service Management: An integrated approach	Mr Bart Van Looy, Paul Gemmel, Roland Van Dierdonck	2013	Pearson
Measuring Company Performance and Customer Satisfaction	John R. Bryson; Jon Sundbo; Lars Fuglsang; Peter Daniels	Service Management: Theory and Practice	John R. Bryson; Jon Sundbo; Lars Fuglsang; Peter Daniels	1st ed. 2020	Springer International Publishing
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 20 of 100 entries