"Pt. 3. Introduction of quality management. 10. Managing service quality"

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Book	Author(s)	Year	Publisher
Managing a Quality Service (Care Management Series)	Linda Nazarko	October 8, 2004	Heinemann Educational Publishers
Managing Service Quality, Volume 12, Number 3, 2002	Barbara Lewis and Ton van der Wiele		Emerald
Service Excellence: The Best of Managing Service Quality	Rory Chase	May 31, 1992	Ifs
Service Quality and Management	Bernd Stauss; Jos Lemmink; Paul Kunst	1999	Deutscher Universitätsverlag
Managing Quality in the Service Sector	Mike Asher	December 1996	Kogan Page
Challenges of Managing Information Quality in Service Organizations	Latif Al-Hakim	2006	Igi Global
Medical Office Management: Developing and Managing Systems with High Quality Customer Service	Márcia R. F. Campiolo	1st ed. 2016	Springer International Publishing
Managing for quality in the service sector	W. F. G. Mastenbroek	1991	Blackwell
Introduction to healthcare quality management	Patrice Spath	2013	Health Administration Press
Service management and marketing: managing the service profit logic	Christian Grönroos	2015	John Wiley & Sons
Managing Service Quality - Vol. 12 No. 6, 2002: Innovation and quality improvement in service organisations	Alison M. Dean and Ross L. Chapman (editors)		Emerald Group Publishing
IT Service Management: An Introduction	Jan van Bon	April 30, 2005	Van Haren Publishing
IT Service Management: An Introduction	Jan Van Bon; George Kemmerling; Dick Pondman	September 1, 2002	Van Haren Publishing
Managing Quality	Mihaela L Kelemen	February 2003	SAGE Publications Ltd
Managing Quality	Des Bell; George Wilson; Philip Mcbride; Nial Cairns	1994	Routledge
Managing Quality	Barrie G. Dale	2003	Wiley-Blackwell
Managing quality /	Dale, B. G.	1994.	Prentice Hall,
Managing Quality	Barrie G. Dale; Ton van der Wiele; Jos van Iwaarden	November 16, 2007	Wiley
Managing quality	Desmond Bell	1994	Institute of Management, Foundation;Butterworth Heinemann
Managing quality	B. G. Dale	1999	Blackwell Business
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
Pt. 3. Introduction of quality management. 10. Managing service quality	B. R. Lewis. 11. Quality-related decision-making / A. J. Duncalf and B. G. Dale. 12. Managing human resources for quality / A. Wilkinson.13. Supply chain management and development / B. G. Dale, D. M. Lascelles and A. Lloyd. 14. Difficulties and barriers to quality improvement / D. M. Lascelles and B. G. Dale	Managing quality /	Dale, B. G.	1994.	Prentice Hall,
Managing service quality	Conrad Lashley; Michael N. Chibili	Pocket Guide for Hospitality Managers	Conrad Lashley; Michael N. Chibili	2018	Routledge
Managing service quality	Conrad Lashley	Hospitality Retail Management: A Unit Manager&s; s Guide	Conrad Lashley	2000	Routledge
Managing service quality		Principles and Practice of Marketing	David Jobber, Fiona Ellis-Chadwick	2016	McGraw-Hill Inc., Us
Managing Service Quality		Marketing for Hospitality and Tourism, Global Edition	Philip Kotler; John T. Bowen; James Makens; Seyhmus Baloglu	2021	Pearson
Managing Service Quality		A framework for marketing management	Keller, Kevin Lane; Kotler, Philip	2015;2016	Pearson
Managing Service Quality		Marketing Management	Kotler, Philip; Keller, Kevin	2014	Pearson
Managing Service Quality		Marketing for Hospitality and Tourism	Philip T. Kotler, John T. Bowen, James Makens Ph.D., Seyhmus Baloglu	2016	Pearson
Managing Service Quality	B. R. Lewis; I. Reid; D. Bamford	Managing Quality 6e - An Essential Guide and Resource Gateway	Barrie G. Dale	2016	John Wiley & Sons
Introduction to service quality management	John Maleyeff	Quality Service Management: A Guide to Improving Business Processes	John Maleyeff	2022	Routledge
Introduction: ‘Total quality management means quality service’		Total Quality Management in Information Services	Guy St. Clair	1997	K. G. Saur
Quality of Service Management		Soft Real-Time Systems: Predictability vs. Efficiency: Predictability vs. Efficiency	Giorgio C Buttazzo; Giuseppe Lipari; Luca Abeni; Marco Caccamo	2005	Springer US
Quality‐of‐Service Management		Advanced Wireless Networks: Cognitive, Cooperative & Opportunistic 4G Technology	Savo Glisic; Beatriz Lorenzo	2009	Wiley Telecom
Managing quality-of-service delivery		Care and Education in Early Childhood: A Student's Guide to Theory and Practice	Audrey Curtis	2003	Routledge
Service Quality Management	John Beckford	Quality Management: Reconsidered for the Digital Economy	John Beckford	2022	Routledge
Service Quality Management		Network-Centric Service Oriented Enterprise	William Y. Chang	2007	Springer Netherlands
Service Quality Management		Managing Service Operations: Design and Implementation	Bill Hollins; Sadie Shinkins	October 2006	SAGE Publications Ltd
134 Managing Service Quality		Marketing Management: An Asian Perspective	Philip Kotler, Kevin Keller, Swee Ang, Chin Tan, Siew Leong	2017	Pearson
134 Managing Service Quality		Marketing Management	Kotler, Philip; Keller, Kevin	2014	Pearson
9. Managing service quality		Building donor loyalty: the fundraiser's guide to increasing lifetime value /	Sargeant, Adrian.; Jay, Elaine.	c2004.	Jossey-Bass,
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