"The Impact of Employee SOCO Approach on Customer Relationships in Financial Services"

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Book	Author(s)	Year	Publisher
Customer-focused marketing of financial services	David B. Zenoff	1989	Harper & Row
Managing Customer Relationships on the Internet	Lindstrand, Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma	2005	Elsevier Science
Employment Relations in Financial Services: An Exploration of the Employee Experience After the Financial Crash	Gregor Gall	1st ed. 2017	Palgrave Macmillan UK
Linking the Employee - Customer Interface	(editors) Sharyn Rundle-Thiele, Rebekah Bennett Sharyn Rundle-Thiele, Rebekah Bennett
Nurturing Customer Relationships		September 29, 2006	Nurture Institute Press
Financial Services Management: A qualitative approach	Stewart Falconer	2014	Routledge
The Impact of Technology on Relationships in Educational Settings	Angela Costabile; Barbara Spears	2012	Routledge
Maximizing the impact of recognition: an approach to rewarding employee contributions	Donald W. Hay	1998	American Compensation Association
The Future of Finance: The Impact of FinTech, AI, and Crypto on Financial Services	Henri Arslanian; Fabrice Fischer	1st ed. 2019	Springer International Publishing
Building Customer-brand Relationships	Don E. Schultz; Beth E. Barnes; Heidi F. Schultz; Marian Azzaro	2009	Routledge
Excellence in Managing Worldwide Customer Relationships	Thomas A. Cook	2016	Routledge
The impact of Web technology on customer information flow	Warren Yu	1998	Naval Postgraduate School;Available from National Technical Information Service
Customer relations in financial institutions	E. Patrick McGuire	1979	Conference Board
Open Innovation in the Financial Services: Growing Through Openness, Flexibility and Customer Integration	Daniel Fasnacht	2009	Springer Berlin Heidelberg
Operational Risk Modeling in Financial Services - The Exposure, Occurrence, Impact Method	Patrick Naim	2019	John Wiley & Sons
Human sigma: managing the employee-customer encounter /	Fleming, John Howland.; Asplund, Jim.	2007.	Gallup Press,
A. G. A. course in employee-customer relations. /		[between 1930 and 1939]
One Size Fits One: Building Relationships One Customer and One Employee at a Time	Gary Heil; Tom Parker; Deborah C. Stephens	April 26, 1999	Wiley
Cross-Border Entry in European Retail Financial Services: Determinants, Regulation and the Impact on Competition	Tobias C Hoschka	1st ed. 1993	Palgrave Macmillan UK
The impact of the financial crisis on Russia	Silvana Malle	2009	NATO Defense College, Research Division
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Chapter	Author(s)	Book	Book Authors	Year	Publisher
The Impact of Employee SOCO Approach on Customer Relationships in Financial Services	Min-Hsin Huang	Proceedings of the 2007 Academy of Marketing Science (AMS) Annual Conference	Dheeraj Sharma; Shaheen Borna	2015	Springer International Publishing
Financial services customer relationships	Annie Pei-I Yu; Tina Harrison	The Routledge Companion to Financial Services Management	Tina Harrison; Hooman Estelami	2014	Routledge
FS09: Customer/employee relationships		Foodservice career education series	Donald D. Todd, Joanne M. O'Haver	1974-	Cahners Books
Technology and Customer Relationships in Thai Financial Services	Rapeeporn Srijumpa; Ravipa Larpsiri; Mark Speece	The Globalisation of Executives and Economies	John Walsh	2007	Chandos Publishing
Segmenting Financial Services Markets for Customer Relationships	Elliott Gregory; William Glynn	Service Industries Marketing: New Approaches	Mark Gabbott; Gillian Hogg	1998	Routledge
Managing financial services relationships and the customer experience		The Routledge Companion to Financial Services Management	Tina Harrison; Hooman Estelami	2014	Routledge
Employee-Customer Relationships and Satisfaction	Asma Ahmed-Laroussi; Lucia Porcu; Juan Miguel Alcántara-Pilar	Contemporary Issues in Branding	Pantea Foroudi; Maria Palazzo	2019	Routledge
Financial services and innovationA customer-centric approach	Stefan Michel	The Routledge Companion to Financial Services Management	Tina Harrison; Hooman Estelami	2014	Routledge
Technology Impact on HR Employee Services		Basic Concepts of Health Care Human Resource Management	Nancy J. Niles	2019-02-15	Jones & Bartlett Learning
Impact on the Financial Services Industry	R.C.H. Alexander	Insider Dealing and Money Laundering in the EU: Law and Regulation	R.C.H. Alexander	2007	Routledge
The Customer Loyalty Cascade and Its Impact on Profitability in Financial Services	Anne-Kathrin Hegner-Kakar; Nicole F. Richter; Christian M. Ringle	Partial Least Squares Structural Equation Modeling: Recent Advances in Banking and Finance	Necmi K. Avkiran; Christian M. Ringle	1st ed. 2018	Springer International Publishing
The Employee Perspective of Customer Relationships: A Typology	Vivek Dalela; Alexa Givan	Proceedings of the 2007 Academy of Marketing Science (AMS) Annual Conference	Dheeraj Sharma; Shaheen Borna	2015	Springer International Publishing
Improving the Customer Experience in Financial Services		Business in Action [RENTAL EDITION]	Courtland Bovee, John Thill	2019	Pearson
The impact of regulation on financial services firms	Jeff Schneider	The National Institute on Credit Crisis Litigation	American Bar Association. Section of Litigation	2009	American Bar Association, Center for Continuing Legal Education
18Data, privacy and the impact on customer relationships		How to wow: 68 effortless ways to make every customer experience amazing	Swinscoe, Adrian	2017;2016	FT Press; Pearson
Chapter 4: The Impact on Financial Services		Quantum Computing and Blockchain in Business: Exploring the applications, challenges, and collision of quantum computing and blockchain	Arunkumar Krishnakumar	2020	Packt Publishing Ltd
Managing Services and Customer Relationships		Knowledge-Based Marketing: The 21st Century Competitive Edge	Ian Chaston	May 2004	SAGE Publications Ltd
Impact on the Customer		Managing water main breaks: field guide /	Morgan, Kenneth C.
Customer Profiling for Financial Services	Monte F. Hancock; Rhonda R. Delmater	Financial Services Information Systems	Jessica Keyes	2000	Routledge
Customer Profiling for Financial Services	F. Hancock Monte; R. Delmater Rhonda	Insurance Technology Handbook	Jessica Keyes	1999	Routledge
Chapter	Author(s)	Book	Book Authors	Year	Publisher

Showing 1 to 20 of 100 entries

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